Company Overview:

eScan Data Systems, Inc. provides a patented data mining solution for unknown insurance coverage for healthcare providers. Our state-of-the-art products are considered best-in-class. Our goal is to develop industry standard solutions that will help hospitals throughout United States to get reimbursed for their uncompensated care accounts. eScan has already found billable coverage for over a billion dollars in uncompensated charges for our hospital partners.

We are in the phase of exponential growth. We have hundreds of new customers in queue. These are hospitals who want use our product as a service. We need a Client Technical liaison to help us transition these customers to production as quickly and as efficiently as possible.

We are a seven year old, locally owned company with offices in downtown Austin, TX. For additional company details please visit http://www.escandatasystems.com

Job Summary:

Escan is looking for a dynamic technical client liaison with the ability to quickly learn new products. This person has the ability to understand the challenges of ramping up clients to new products. Work with clients effectively to resolve roadblocks. He is also responsible for finding efficient and new ways to make the customer transition to production. This position is ideal for people who enjoy challenges and have excellent problem solving skills. Product oriented mindset is appealing for this position. The detailed essential functions of this position are mentioned below.

Essential Functions:

• Support new client engagements: Provide IT /technical support to ramp up customers from initial engagement to production. This includes performing a cursory initial analysis of customer deliverables against eScan requirements.
• Follow up with Customers on missing information / Data. Keep up-to-date on all the clients ramp up status
• Support existing engagements: Ensure smooth functioning of existing customer operations. Address any technical challenges.
• Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Escalate cases to other more senior members of the team when the problem is too complex or falls out of specific area of expertise or needs Marketing Partners attention.
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to capture new solutions for reuse throughout the center.
• Provide input to the Production Manager on enhancements needed for more effective customer support activities.
• Provide feedback to the engagement team on causes of customer ramp up delays help develop proactive solutions that insure quick turnaround of deliverables during engagements.
• Help to increase the overall productivity of the Production Team with creativity and excellent customer support.

 Requirements

• Good written and verbal communication skills. 
• Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and or ambiguous situations.
• Basic understanding of following protocols and applications: FTP, encryption tools, text editing.
• Basic SQL skills
• Fundamental programming and scripting skills
• Microsoft software. – Ms Word, Excel, Exchange
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• Working with Text files, ETL experience, basic DTS or SSIS knowledge
• A passion for detail and an ability to model and visually identify patterns and defects in data sets.
• Quality Assurance experience is plus.
• A basic understanding of marketing and sales strategy and objectives is also a plus.
• Ability to follow standard software engineering principles and practices.
• Creative approach to problem solving.
• Ability to multitask in a highly dynamic environment.

Education & Experience:

• A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field; or 5 + years of experience Windows and/or Unix/Linux system administration and/or technical support is required.  
• Support experience with enterprise customers is a must.
• Experience working front line technical engagements directly with business customers)

Other useful experience

• Medicaid, Medicare, Commercial health insurance
• Hospital patient accounting systems
• Data analysis skills – statistics, cubes, etc.
  
  

This is a full time position and applicant must be eligible to work in the U.S

Compensation commensurate with abilities and experience and includes - Health Insurance, 401K, Quarterly profit sharing distributions, PTO, etc.